Our Vision
Our Mission
Our Values
Our Vision
We envision a future where the veterinary industry has caught up to the human industry with technology and innovation, making access to care easy and convenient, and having a positive impact on the quality of life for everyone involved (pets, pet parents, and the team serving you).
Our Mission
Simply put, our mission is to take the headache out of veterinary care. Make it fun (when appropriate), easy, enjoyable, and education-based – for pets, pet parents and team members alike.
Our Values
We believe strongly that everything we do boils down to three simple principles.
Our Vision
Our Mission
Our Values
Our Vision
We envision a future where the veterinary industry has caught up to the human industry with technology and innovation, making access to care easy and convenient, and having a positive impact on the quality of life for everyone involved (pets, pet parents, and the team serving you).
Our Mission
Simply put, our mission is to take the headache out of veterinary care. Make it fun (when appropriate), easy, enjoyable, and education-based – for pets, pet parents and team members alike.
Our Values
We believe strongly that everything we do boils down to three simple principles.
Treat people and pets well.
We believe in building long lasting relationships within our team, with our clients and within our community. We do this through our commitment to honest communication, holding ourselves to the highest standards, and demonstrating compassion and respect in all that we do.
Practice Gold Standard Medicine.
Our commitment to Gold Standard Medicine and best business practices allow us to ensure that our team has the tools and support they need to deliver top notch care to our community of pets. We invest in top of the line equipment, new technologies, and ongoing team training.
Be adaptable.
Personal and professional adaptability drives us to embrace a forever-learner mindset where we can adopt new technologies, allowing us to overcome obstacles, improve access to care, and significantly improve the quality of life for our team and pet community.
Our Why
We believe in treating people (and pets) well above all else. We believe in quality. And we believe in being open minded and adaptable as a means to improving the world around us.
We believe that through embracing diversity, creating equity, being inclusive, and keeping a growth mindset that we can build a rockstar team that really shakes things up.
Our “Why” boils down to this:
People who enter the veterinary world generally do so because they have huge hearts and a genuine desire to help others, but their quality of life is often sacrificed. It’s an industry that is slow to change, slow to innovate, and the demands are high.
The burnout rate in the veterinary industry is among the highest of any industry, as is the suicide rate. We want to do our part to change this.
Our #1 goal is to create a team-centric culture. We will strive to create a culture where people (and pets) are prioritized, where every team member feels valued, and where we will leverage technology and innovation as a way to improve both access to care for our clients and quality of life for our team members.
If we can support our team in creating a life they love both in and out of work, everyone wins. If we can be part of the movement that brings down the burnout and early retirement rate in our industry, and most importantly the suicide rate, what an accomplishment that would be.
Our Opening Team
Dr. Taylor Francher’s dreams of becoming a veterinarian started much like ...
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Dr. Francher, Veterinarian
DVM
Dr. Taylor Francher’s dreams of becoming a veterinarian started much like any other, when she proudly declared to her parents at nine that she wanted to be a bunny doctor. She later graduated from North Carolina State University College of Veterinary Medicine in 2016, and has been in the field since high school. Originally from Arizona (and a UA Wildcat at heart), this desert rat was excited for an opportunity to return to the desert southwest after graduation. She has been practicing in the Las Vegas area since graduating from NCSU. Her early career was broad and encompassed both cats, dogs, and most exotic pets. After starting a family with human children, Dr. Francher realized she needed a change of pace from the go, go, go of most veterinary clinics. With this change she currently only sees cats and dogs, although desert tortoises and rodents still hold a special place in her heart.
Dr. Francher prefers to spend her free time with her husband and two young children. She also has a furred and feathered family with an English setter Lucille, a Boston terrier Frederic, a green-cheeked conure Besos, and three guinea pigs: Hazelnut, Pumpkin Spice, and Vanilla Bean. When she gets the chance, Dr. Francher loves to solve jigsaw puzzles and read, typically about the microbiome and parenting. She also loves a good fantasy book.
Dr. Francher, Veterinarian
DVM
Dr. Monaco, an Army veteran, started working in her first animal hospital over 20 years ago ...
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Erica F. Monaco, Owner & Veterinarian
DVM, MSPH, MS, cVMA
Dr. Monaco, an Army veteran, started working in her first animal hospital over 20 years ago as a Veterinary Assistant. Over the past 12 years, she has worn many hats as a Doctor of Veterinary Medicine, including positions in ER, Specialty, General Practice, and a non-profit spay-neuter group. At her most recent company, she was able to combine her passion for practicing best medicine with her passion for team mentorship and training, as she took on the role of Medical Director for a 4-hospital practice group.
It’s no secret that the veterinary industry is facing some major challenges. The field is burdened with the highest suicide rate, is at the top of the list on burnout rates and has an overall supply shortage of doctors and licensed veterinary technicians.
Taking learnings from her Masters degrees in public health and economics, along with best practices from Fortune 500 companies, she used her position as Lead Doctor and Medical Director to help improve the culture and, ultimately the happiness, of those on her team. Driven by the purpose of helping a greater number of people in the field, and the possibility of joining a movement that would have a greater impact in the industry overall, she took the leap to go into business for herself. Dr. Monaco partnered with a small team to bring a new vision of veterinary practices to life.
Erica F. Monaco, Owner & Veterinarian
DVM, MSPH, MS, cVMA
Dr. Ireifej graduated from the State University of New York at Binghamton ...
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Dr. Shadi Ireifej, Televeterinarian & #1 Supporter
DVM DACVS
Dr. Ireifej graduated from the State University of New York at Binghamton where he received his Bachelor of Science degree in Biology (2001, Magna cum laude). He then attended Cornell University where he received his Doctor of Veterinary Medicine degree (2006, DVM).
After completing his studies at Cornell, Dr. Ireifej participated in an intense one-year small animal medicine and surgery rotating internship at Angel Animal Medical Center in Boston, Massachusetts (2007), followed by two rigorous one-year small animal surgical internships at Long Island Veterinary Specialists (LIVS) in Plainview, New York (2009).
Dr. Ireifej achieved his board certification in small animal surgery by completing a three-year small animal surgery residency at LIVS (2012), and subsequently became a Diplomat for the American College of Veterinary Surgeons (DACVS). After operating for almost 10 years at LIVS, Dr. Ireifej elected for warmer weather, and transplanted to Las Vegas, Nevada in 2016.
In Las Vegas, Dr. Ireifej became a staff surgeon at Las Vegas Veterinary Specialty Center (LVVSC). In 2017, he began flying across the United States, performing surgeries at a number of emergency and specialty hospitals in need of surgical assistance. This was followed by a Chief of Surgery position at United Veterinary Specialty and Emergency in Silicon Valley, California. Managing their three locations, Dr. Ireifej and his team successfully cared for dogs and cats in the Campbell, Mountain View, and San Jose areas.
In 2018, Dr. Ireifej joined TrueCare for Pets in the Los Angeles, California area as Chief of Specialty, where he was instrumental in morphing the after-hours and weekend emergency hospital to a successful 24-7 emergency and multi-specialty veterinary hospital. While the size of the hospital tripled, Dr. Ireifej instituted hospital-wide protocols, managed the surgery, internal medicine, and oncology departments, and became a leading force on social media platforms.
In 2020, Dr. Ireifej changed gears in his already illustrious career, finding a novel and state-of-the-art means of reaching concerned pet owners and their ill pets worldwide, VetTriage. Dr. Ireifej currently serves as their Chief Medical Officer.
Shadi has been published in scientific and medical journals and enjoys lecturing to a variety of audiences. He is known for being a positive force and energetic force, both professionally and personally.
Dr. Shadi Ireifej, Televeterinarian & #1 Supporter
DVM DACVS
Jenny brings with her 15 years of experience and a passion for driving ...
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Jenny Hayes, Practice Manager
LVT, CFVP, Elite FFCP, SAMP, CAETA cert.
Jenny brings with her 15 years of experience and a passion for driving positive change in veterinary culture. Jenny started her career in high school when she began working as a receptionist in a small veterinary office. She worked her way through learning and mastering each support role from kennels to the treatment floor. After pursuing an education in Veterinary Technology, she became a Licensed Veterinary Technician, but her education did not stop there. She continued her pursuit of knowledge in the field and obtained certificates in behavior, CPR, nutrition, euthanasia, and Fear Free Elite professional. She believes to excel you must enjoy being a forever learner. Jenny encourages new professionals in the field to have fun and to be adaptable to learning new things while giving them confidence in practicing the highest quality of care. Jenny has enjoyed opportunities working in Internal Medicine, Dentistry, Emergency and Critical Care, Triage, ICU, and Oncology.
Jenny joined PAWS Health Partners because she believes in Dr. Monaco’s vision that through creating a healthy, sustainable, and positive culture where every team member thrives that we elevate the wellbeing of everyone involved. She wants to help drive change in the field that leads to better quality of life for the staff that in-turn increases the care and health that pet parents desire for their 4-legged family members. She is determined and excited to be part of a new way of doing veterinary medicine.
When she is not working, Jenny spends her time with her husband, son, and her two dogs; Ace the Silken Windbound and Rainbow the Clumber Spaniel. She enjoys reading, dog sports such as conformation and agility, and watching too many true crime documentaries.
Jenny Hayes, Practice Manager
LVT, CFVP, Elite FFCP, SAMP, CAETA cert.
Dr. Taylor Francher’s dreams of becoming a veterinarian started much like ...
Read More
Dr. Francher, Veterinarian
DVM
Dr. Taylor Francher’s dreams of becoming a veterinarian started much like any other, when she proudly declared to her parents at nine that she wanted to be a bunny doctor. She later graduated from North Carolina State University College of Veterinary Medicine in 2016, and has been in the field since high school. Originally from Arizona (and a UA Wildcat at heart), this desert rat was excited for an opportunity to return to the desert southwest after graduation. She has been practicing in the Las Vegas area since graduating from NCSU. Her early career was broad and encompassed both cats, dogs, and most exotic pets. After starting a family with human children, Dr. Francher realized she needed a change of pace from the go, go, go of most veterinary clinics. With this change she currently only sees cats and dogs, although desert tortoises and rodents still hold a special place in her heart.
Dr. Francher prefers to spend her free time with her husband and two young children. She also has a furred and feathered family with an English setter Lucille, a Boston terrier Frederic, a green-cheeked conure Besos, and three guinea pigs: Hazelnut, Pumpkin Spice, and Vanilla Bean. When she gets the chance, Dr. Francher loves to solve jigsaw puzzles and read, typically about the microbiome and parenting. She also loves a good fantasy book.
Dr. Francher, Veterinarian
DVM
Dr. Monaco, an Army veteran, started working in her first animal hospital over 20 years ago ...
Read More
Erica F. Monaco, Owner & Veterinarian
DVM, MSPH, MS, cVMA
Dr. Monaco, an Army veteran, started working in her first animal hospital over 20 years ago as a Veterinary Assistant. Over the past 12 years, she has worn many hats as a Doctor of Veterinary Medicine, including positions in ER, Specialty, General Practice, and a non-profit spay-neuter group. At her most recent company, she was able to combine her passion for practicing best medicine with her passion for team mentorship and training, as she took on the role of Medical Director for a 4-hospital practice group.
It’s no secret that the veterinary industry is facing some major challenges. The field is burdened with the highest suicide rate, is at the top of the list on burnout rates and has an overall supply shortage of doctors and licensed veterinary technicians.
Taking learnings from her Masters degrees in public health and economics, along with best practices from Fortune 500 companies, she used her position as Lead Doctor and Medical Director to help improve the culture and, ultimately the happiness, of those on her team. Driven by the purpose of helping a greater number of people in the field, and the possibility of joining a movement that would have a greater impact in the industry overall, she took the leap to go into business for herself. Dr. Monaco partnered with a small team to bring a new vision of veterinary practices to life.
Erica F. Monaco, Owner & Veterinarian
DVM, MSPH, MS, cVMA
Dr. Ireifej graduated from the State University of New York at Binghamton ...
Read More
Dr. Shadi Ireifej, Televeterinarian & #1 Supporter
DVM DACVS
Dr. Ireifej graduated from the State University of New York at Binghamton where he received his Bachelor of Science degree in Biology (2001, Magna cum laude). He then attended Cornell University where he received his Doctor of Veterinary Medicine degree (2006, DVM).
After completing his studies at Cornell, Dr. Ireifej participated in an intense one-year small animal medicine and surgery rotating internship at Angel Animal Medical Center in Boston, Massachusetts (2007), followed by two rigorous one-year small animal surgical internships at Long Island Veterinary Specialists (LIVS) in Plainview, New York (2009).
Dr. Ireifej achieved his board certification in small animal surgery by completing a three-year small animal surgery residency at LIVS (2012), and subsequently became a Diplomat for the American College of Veterinary Surgeons (DACVS). After operating for almost 10 years at LIVS, Dr. Ireifej elected for warmer weather, and transplanted to Las Vegas, Nevada in 2016.
In Las Vegas, Dr. Ireifej became a staff surgeon at Las Vegas Veterinary Specialty Center (LVVSC). In 2017, he began flying across the United States, performing surgeries at a number of emergency and specialty hospitals in need of surgical assistance. This was followed by a Chief of Surgery position at United Veterinary Specialty and Emergency in Silicon Valley, California. Managing their three locations, Dr. Ireifej and his team successfully cared for dogs and cats in the Campbell, Mountain View, and San Jose areas.
In 2018, Dr. Ireifej joined TrueCare for Pets in the Los Angeles, California area as Chief of Specialty, where he was instrumental in morphing the after-hours and weekend emergency hospital to a successful 24-7 emergency and multi-specialty veterinary hospital. While the size of the hospital tripled, Dr. Ireifej instituted hospital-wide protocols, managed the surgery, internal medicine, and oncology departments, and became a leading force on social media platforms.
In 2020, Dr. Ireifej changed gears in his already illustrious career, finding a novel and state-of-the-art means of reaching concerned pet owners and their ill pets worldwide, VetTriage. Dr. Ireifej currently serves as their Chief Medical Officer.
Shadi has been published in scientific and medical journals and enjoys lecturing to a variety of audiences. He is known for being a positive force and energetic force, both professionally and personally.
Dr. Shadi Ireifej, Televeterinarian & #1 Supporter
DVM DACVS
Jenny brings with her 15 years of experience and a passion for driving ...
Read More
Jenny Hayes, Practice Manager
LVT, CFVP, Elite FFCP, SAMP, CAETA cert.
Jenny brings with her 15 years of experience and a passion for driving positive change in veterinary culture. Jenny started her career in high school when she began working as a receptionist in a small veterinary office. She worked her way through learning and mastering each support role from kennels to the treatment floor. After pursuing an education in Veterinary Technology, she became a Licensed Veterinary Technician, but her education did not stop there. She continued her pursuit of knowledge in the field and obtained certificates in behavior, CPR, nutrition, euthanasia, and Fear Free Elite professional. She believes to excel you must enjoy being a forever learner. Jenny encourages new professionals in the field to have fun and to be adaptable to learning new things while giving them confidence in practicing the highest quality of care. Jenny has enjoyed opportunities working in Internal Medicine, Dentistry, Emergency and Critical Care, Triage, ICU, and Oncology.
Jenny joined PAWS Health Partners because she believes in Dr. Monaco’s vision that through creating a healthy, sustainable, and positive culture where every team member thrives that we elevate the wellbeing of everyone involved. She wants to help drive change in the field that leads to better quality of life for the staff that in-turn increases the care and health that pet parents desire for their 4-legged family members. She is determined and excited to be part of a new way of doing veterinary medicine.
When she is not working, Jenny spends her time with her husband, son, and her two dogs; Ace the Silken Windbound and Rainbow the Clumber Spaniel. She enjoys reading, dog sports such as conformation and agility, and watching too many true crime documentaries.
Jenny Hayes, Practice Manager
LVT, CFVP, Elite FFCP, SAMP, CAETA cert.
Emilie started her journey into veterinary medicine in 2016 and got her first ...
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Emilie
VTIT
Emilie started her journey into veterinary medicine in 2016 and got her first job as a kennel attendant in 2018. Originally from Arizona, she moved to Las Vegas in mid 2020 and started going to school to pursue her AAS in Veterinary Technology, to become an LVT, the same year. She obtained her VTIT license in September of 2021. She is interested in learning all aspects of veterinary medicine that she can, especially in regards to caring for cats. Her other interests include dental health, senior pet care, and end of life care. Emilie is excited to be a part of the PAWS Health Partners team, not only to continue her education and progress in the field, but also to help facilitate positive change in the field as a whole. When not working or studying, she loves to spend her time with her 3 cats Arlo, Gander, and Moose, pursue creative endeavors, and watch far too much online content.
Emilie
VTIT
Natali has been in the Las Vegas area since 2002, and has been a Licensed technician for about 7 years. She is a mom of a terrier mix named Curly. Natali wants to someday specialize in cardiac ultrasounds for our fur babies as well as for us humans.
Natali
LVT
Emilie started her journey into veterinary medicine in 2016 and got her first ...
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Emilie
VTIT
Emilie started her journey into veterinary medicine in 2016 and got her first job as a kennel attendant in 2018. Originally from Arizona, she moved to Las Vegas in mid 2020 and started going to school to pursue her AAS in Veterinary Technology, to become an LVT, the same year. She obtained her VTIT license in September of 2021. She is interested in learning all aspects of veterinary medicine that she can, especially in regards to caring for cats. Her other interests include dental health, senior pet care, and end of life care. Emilie is excited to be a part of the PAWS Health Partners team, not only to continue her education and progress in the field, but also to help facilitate positive change in the field as a whole. When not working or studying, she loves to spend her time with her 3 cats Arlo, Gander, and Moose, pursue creative endeavors, and watch far too much online content.
Emilie
VTIT
Natali has been in the Las Vegas area since 2002, and has been a Licensed technician for about 7 years. She is a mom of a terrier mix named Curly. Natali wants to someday specialize in cardiac ultrasounds for our fur babies as well as for us humans.
Natali
LVT
Sonya is a proud Las Vegas native who pursued her education at ...
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Sonya
Client Care Representative
Sonya is a proud Las Vegas native who pursued her education at the College of Southern Nevada, where she majored in Marketing. She continued her studies at PIMA Medical Institute and explored various career opportunities in social media and product marketing before breaking into the medical administration field. With her strong background in marketing spanning over 10 years, as well as more than 5 years of experience in medical administration, Sonya has developed exceptional skills in client and patient relations. She takes great pride in supporting and encouraging patients as they embark on their preventative care journeys.
Currently, Sonya is eager to apply her marketing skills to the veterinary field, hoping to create a positive work culture and improve the industry. Outside of work, she spends quality time with her husband, Chris, and their beloved Pomeranian, Latte. They love to travel, eat and play together as a happy fur family!
Sonya
Client Care Representative
Kelsie was born and raised in Las Vegas, NV and went to ...
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Kelsie
Client Care Representative
Kelsie was born and raised in Las Vegas, NV and went to school in Omaha, NE. She has experience working in both human and veterinary medical fields – and fur babies are certainly her soft spot!. Growing up, the family was not complete without a pet. Currently the home is run by four cats that she shares with her sister. Outside of the clinic, she enjoys baking and music.
Kelsie
Client Care Representative
Sonya is a proud Las Vegas native who pursued her education at ...
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Sonya
Client Care Representative
Sonya is a proud Las Vegas native who pursued her education at the College of Southern Nevada, where she majored in Marketing. She continued her studies at PIMA Medical Institute and explored various career opportunities in social media and product marketing before breaking into the medical administration field. With her strong background in marketing spanning over 10 years, as well as more than 5 years of experience in medical administration, Sonya has developed exceptional skills in client and patient relations. She takes great pride in supporting and encouraging patients as they embark on their preventative care journeys.
Currently, Sonya is eager to apply her marketing skills to the veterinary field, hoping to create a positive work culture and improve the industry. Outside of work, she spends quality time with her husband, Chris, and their beloved Pomeranian, Latte. They love to travel, eat and play together as a happy fur family!
Sonya
Client Care Representative
Kelsie was born and raised in Las Vegas, NV and went to ...
Read More
Kelsie
Client Care Representative
Kelsie was born and raised in Las Vegas, NV and went to school in Omaha, NE. She has experience working in both human and veterinary medical fields – and fur babies are certainly her soft spot!. Growing up, the family was not complete without a pet. Currently the home is run by four cats that she shares with her sister. Outside of the clinic, she enjoys baking and music.
Kelsie
Client Care Representative
Fiona was born and raised in Henderson, Nevada and has always had ...
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Fiona
Veterinary Assistant
Fiona was born and raised in Henderson, Nevada and has always had a special place in her heart for animals. Ever since she was little she has known that working with animals will be her calling. She started her veterinary medicine career as a kennel attendant and worked her way up to a veterinary assistant. Fiona is very passionate in furthering her career and soon starting online classes to get her LVT. She has 2 reptiles of her own, a bearded dragon and a crested gecko.
Fiona
Veterinary Assistant
Lex was born and raised in Las Vegas. She will soon graduate from Pima Medical Institute as a certified veterinary assistant, and then will enter the veterinary technician program. Her passion is getting to know the owners and their fur babies and making sure that their babies are healthy and get the best care that they need. Lex’s Moto is: “We speak for those who can’t.” Her future goal is to work with large breeds, an environment where more help is needed. She has energy like no other and commits everything to helping care for your fur baby.
When not at work, you’ll find Lex at home unwinding with a glass of wine watching Grey’s Anatomy with her two canine family members, Ziva and WoW. If not doing that, she’ll be on a camping trip in Zion Park, listening to the wind blow and the river run.
Lex
Veterinary Assistant
JLo grew up and has spent her entire life in Vegas, and is currently a full time pre-veterinary student at UNLV. Her passion for animals has grown since she was just a little girl, when she would bring home just about every animal she found. JLo’s life goal is to travel and work with wildlife. She has found a passion for loving nature and wanting to help endangered species. She is excited for the day when she gets to work with her favorite animal – elephants! One of the things she enjoys about her job is helping educate owners about their fur babies. Fostering the connection with clients and their pets is her favorite part of the day. During her free time, when she is not saving animals, JLo enjoys hanging out with her two dogs (Zala and Ghost) and her boyfriend. They enjoy camping, rock climbing, or just cuddling and watching movies.
JLo
Veterinary Assistant
Fiona was born and raised in Henderson, Nevada and has always had ...
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Fiona
Veterinary Assistant
Fiona was born and raised in Henderson, Nevada and has always had a special place in her heart for animals. Ever since she was little she has known that working with animals will be her calling. She started her veterinary medicine career as a kennel attendant and worked her way up to a veterinary assistant. Fiona is very passionate in furthering her career and soon starting online classes to get her LVT. She has 2 reptiles of her own, a bearded dragon and a crested gecko.
Fiona
Veterinary Assistant
Lex was born and raised in Las Vegas. She will soon graduate from Pima Medical Institute as a certified veterinary assistant, and then will enter the veterinary technician program. Her passion is getting to know the owners and their fur babies and making sure that their babies are healthy and get the best care that they need. Lex’s Moto is: “We speak for those who can’t.” Her future goal is to work with large breeds, an environment where more help is needed. She has energy like no other and commits everything to helping care for your fur baby.
When not at work, you’ll find Lex at home unwinding with a glass of wine watching Grey’s Anatomy with her two canine family members, Ziva and WoW. If not doing that, she’ll be on a camping trip in Zion Park, listening to the wind blow and the river run.
Lex
Veterinary Assistant
JLo grew up and has spent her entire life in Vegas, and is currently a full time pre-veterinary student at UNLV. Her passion for animals has grown since she was just a little girl, when she would bring home just about every animal she found. JLo’s life goal is to travel and work with wildlife. She has found a passion for loving nature and wanting to help endangered species. She is excited for the day when she gets to work with her favorite animal – elephants! One of the things she enjoys about her job is helping educate owners about their fur babies. Fostering the connection with clients and their pets is her favorite part of the day. During her free time, when she is not saving animals, JLo enjoys hanging out with her two dogs (Zala and Ghost) and her boyfriend. They enjoy camping, rock climbing, or just cuddling and watching movies.
JLo
Veterinary Assistant
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