Our Vision
h h
Our Mission
Our Values

Our Vision

We envision a future where the veterinary industry has caught up to the human industry with technology and innovation, making access to care easy and convenient, and having a positive impact on the quality of life for everyone involved (pets, pet parents, and the team serving you).

 

Our Mission

Simply put, our mission is to take the headache out of veterinary care. Make it fun (when appropriate), easy, enjoyable, and education-based – for pets, pet parents and team members alike.

Our Values

We believe strongly that everything we do boils down to three simple principles.

Treat people and pets well.

We believe in building long lasting relationships within our team, with our clients and within our community. We do this through our commitment to honest communication, holding ourselves to the highest standards, and demonstrating compassion and respect in all that we do.

Practice Gold Standard Medicine.

Our commitment to Gold Standard Medicine and best business practices allow us to ensure that our team has the tools and support they need to deliver top notch care to our community of pets. We invest in top of the line equipment, new technologies, and ongoing team training.

Be adaptable.

Personal and professional adaptability drives us to embrace a forever-learner mindset where we can adopt new technologies, allowing us to overcome obstacles, improve access to care, and significantly improve the quality of life for our team and pet community.

 

 

 

Our Vision
h h
Our Mission
Our Values

Our Vision

We envision a future where the veterinary industry has caught up to the human industry with technology and innovation, making access to care easy and convenient, and having a positive impact on the quality of life for everyone involved (pets, pet parents, and the team serving you).

 

Our Mission

Simply put, our mission is to take the headache out of veterinary care. Make it fun (when appropriate), easy, enjoyable, and education-based – for pets, pet parents and team members alike.

Our Values

We believe strongly that everything we do boils down to three simple principles.

Treat people and pets well.
We believe in building long lasting relationships within our team, with our clients and within our community. We do this through our commitment to honest communication, holding ourselves to the highest standards, and demonstrating compassion and respect in all that we do.

Practice Gold Standard Medicine.
Our commitment to Gold Standard Medicine and best business practices allow us to ensure that our team has the tools and support they need to deliver top notch care to our community of pets. We invest in top of the line equipment, new technologies, and ongoing team training.

Be adaptable.
Personal and professional adaptability drives us to embrace a forever-learner mindset where we can adopt new technologies, allowing us to overcome obstacles, improve access to care, and significantly improve the quality of life for our team and pet community.

Our Why 

We believe in treating people (and pets) well above all else. We believe in quality. And we believe in being open minded and adaptable as a means to improving the world around us. 

We believe that through embracing diversity, creating equity, being inclusive, and keeping a growth mindset that we can build a rockstar team that really shakes things up. 

Our “Why” boils down to this:

People who enter the veterinary world generally do so because they have huge hearts and a genuine desire to help others, but their quality of life is often sacrificed. It’s an industry that is slow to change, slow to innovate, and the demands are high. 

The burnout rate in the veterinary industry is among the highest of any industry, as is the suicide rate. We want to do our part to change this. 

Our #1 goal is to create a team-centric culture. We will strive to create a culture where people (and pets) are prioritized, where every team member feels valued, and where we will leverage technology and innovation as a way to improve both access to care for our clients and quality of life for our team members. 

If we can support our team in creating a life they love both in and out of work, everyone wins. If we can be part of the movement that brings down the burnout and early retirement rate in our industry, and most importantly the suicide rate, what an accomplishment that would be.  

Our Opening Team

Dr. Francher
Dr. Taylor Francher’s dreams of becoming a veterinarian started much like...
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Dr. Francher, Veterinarian
DVM
Dr. Taylor Francher’s dreams of becoming a veterinarian started much like any other, when she proudly declared to her parents at nine that she wanted to be a bunny doctor. She later graduated from North Carolina State University College of Veterinary Medicine in 2016, and has been in the field since high school. Originally from Arizona (and a UA Wildcat at heart), this desert rat was excited for an opportunity to return to the desert southwest after graduation. She has been practicing in the Las Vegas area since graduating from NCSU. Her early career was broad and encompassed both cats, dogs, and most exotic pets. After starting a family with human children, Dr. Francher realized she needed a change of pace from the go, go, go of most veterinary clinics. With this change she currently only sees cats and dogs, although desert tortoises and rodents still hold a special place in her heart. Dr. Francher prefers to spend her free time with her husband and two young children. She also has a furred and feathered family with an English setter Lucille, a Boston terrier Frederic, a green-cheeked conure Besos, and three guinea pigs: Hazelnut, Pumpkin Spice, and Vanilla Bean. When she gets the chance, Dr. Francher loves to solve jigsaw puzzles and read, typically about the microbiome and parenting. She also loves a good fantasy book.
Dr. Francher
Dr. Francher, Veterinarian
DVM
Erica Monaco
Dr. Monaco, an Army veteran, started working in her first animal hospital...
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Erica F. Monaco, Owner & Veterinarian
DVM, MSPH, MS, cVMA
Dr. Monaco, an Army veteran, started working in her first animal hospital over 20 years ago as a Veterinary Assistant. Over the past 12 years, she has worn many hats as a Doctor of Veterinary Medicine, including positions in ER, Specialty, General Practice, and a non-profit spay-neuter group.  At her most recent company, she was able to combine her passion for practicing best medicine with her passion for team mentorship and training, as she took on the role of Medical Director for a 4-hospital practice group. It’s no secret that the veterinary industry is facing some major challenges. The field is burdened with the highest suicide rate, is at the top of the list on burnout rates and has an overall supply shortage of doctors and licensed veterinary technicians. Taking learnings from her Masters degrees in public health and economics, along with best practices from Fortune 500 companies, she used her position as Lead Doctor and Medical Director to help improve the culture and, ultimately the happiness, of those on her team. Driven by the purpose of helping a greater number of people in the field, and the possibility of joining a movement that would have a greater impact in the industry overall, she took the leap to go into business for herself. Dr. Monaco partnered with a small team to bring a new vision of veterinary practices to life.
Erica Monaco
Erica F. Monaco, Owner & Veterinarian
DVM, MSPH, MS, cVMA
Dr. Shadi Ireifej
Dr. Ireifej graduated from the State University of New York at Binghamton ...
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Dr. Shadi Ireifej, Televeterinarian & #1 Supporter
DVM DACVS
Dr. Ireifej graduated from the State University of New York at Binghamton where he received his Bachelor of Science degree in Biology (2001, Magna cum laude). He then attended Cornell University where he received his Doctor of Veterinary Medicine degree (2006, DVM). After completing his studies at Cornell, Dr. Ireifej participated in an intense one-year small animal medicine and surgery rotating internship at Angel Animal Medical Center in Boston, Massachusetts (2007), followed by two rigorous one-year small animal surgical internships at Long Island Veterinary Specialists (LIVS) in Plainview, New York (2009). Dr. Ireifej achieved his board certification in small animal surgery by completing a three-year small animal surgery residency at LIVS (2012), and subsequently became a Diplomat for the American College of Veterinary Surgeons (DACVS). After operating for almost 10 years at LIVS, Dr. Ireifej elected for warmer weather, and transplanted to Las Vegas, Nevada in 2016. In Las Vegas, Dr. Ireifej became a staff surgeon at Las Vegas Veterinary Specialty Center (LVVSC). In 2017, he began flying across the United States, performing surgeries at a number of emergency and specialty hospitals in need of surgical assistance. This was followed by a Chief of Surgery position at United Veterinary Specialty and Emergency in Silicon Valley, California. Managing their three locations, Dr. Ireifej and his team successfully cared for dogs and cats in the Campbell, Mountain View, and San Jose areas. In 2018, Dr. Ireifej joined TrueCare for Pets in the Los Angeles, California area as Chief of Specialty, where he was instrumental in morphing the after-hours and weekend emergency hospital to a successful 24-7 emergency and multi-specialty veterinary hospital. While the size of the hospital tripled, Dr. Ireifej instituted hospital-wide protocols, managed the surgery, internal medicine, and oncology departments, and became a leading force on social media platforms. In 2020, Dr. Ireifej changed gears in his already illustrious career, finding a novel and state-of-the-art means of reaching concerned pet owners and their ill pets worldwide, VetTriage. Dr. Ireifej currently serves as their Chief Medical Officer. Shadi has been published in scientific and medical journals and enjoys lecturing to a variety of audiences. He is known for being a positive force and energetic force, both professionally and personally.
Dr. Shadi Ireifej
Dr. Shadi Ireifej, Televeterinarian & #1 Supporter
DVM DACVS
Kiah
Kiah is an English Cream Golden Retriever who was born on...
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Kiah
Kiah is an English Cream Golden Retriever who was born on December 6, 2019, in California. At just 8 weeks old, she came to live with Dr. Monaco, who named her after the Sanskrit word for "New Beginnings." Kiah is a highly trained dog who graduated from ClubK9's service dog training program in December of 2021. She has earned her Canine Good Citizen and Advanced Rally AKC titles and is a trained PTSD service dog.  Despite her training, Kiah's true passion is giving hugs to everyone who needs one and showing off her toys. She is currently  “working” as a clinic therapy dog, bringing comfort and support to the clinic team with her gentle temperament. She is loved by everyone who meets her and has quickly become an important member of Dr. Monaco's family and clinic.
Kiah
Kiah
Esme
Esmeralda has been in the veterinary field for 9 years. Ever since she ...
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Esme
Assistant Manager
Esmeralda has been in the veterinary field for 9 years. Ever since she could remember, she knew she wanted to work with animals. At 15 years of age, she proposed to herself that she would work at an animal hospital that was near her home. Sure enough, after completing the veterinary assistant program she soon started working there. At that hospital 7 years ago, she met Dr. Monaco and has continued to work alongside her. She values the time spent with her son, family and friends. She owns a tortoiseshell cat named Katniss and her favorite canine breed are chihuahuas! Also enjoys riding horses, dancing, trying new restaurants and visiting new places in her free time. Esmeralda is beyond excited to be a part of a team where building an amazing work environment is important, as well as creating relationships with owners and their pets while providing great care!
Esme
Esme
Assistant Manager
Jenny Hayes
Jenny brings with her 15 years of experience and a passion...
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Jenny Hayes, Practice Manager
LVT, CFVP, Elite FFCP, SAMP, CAETA cert.
Jenny brings with her 15 years of experience and a passion for driving positive change in veterinary culture.  Jenny started her career in high school when she began working as a receptionist in a small veterinary office.  She worked her way through learning and mastering each support role from kennels to the treatment floor. After pursuing an education in Veterinary Technology, she became a Licensed Veterinary Technician, but her education did not stop there.  She continued her pursuit of knowledge in the field and obtained certificates in behavior, CPR, nutrition, euthanasia, and Fear Free Elite professional. She believes to excel you must enjoy being a forever learner.  Jenny encourages new professionals in the field to have fun and to be adaptable to learning new things while giving them confidence in practicing the highest quality of care. Jenny has enjoyed opportunities working in Internal Medicine, Dentistry, Emergency and Critical Care, Triage, ICU, and Oncology.  Jenny joined PAWS Health Partners because she believes in Dr. Monaco’s vision that through creating a healthy, sustainable, and positive culture where every team member thrives that we elevate the wellbeing of everyone involved. She wants to help drive change in the field that leads to better quality of life for the staff that in-turn increases the care and health that pet parents desire for their 4-legged family members. She is determined and excited to be part of a new way of doing veterinary medicine.  When she is not working, Jenny spends her time with her husband, son, and her two dogs; Ace the Silken Windbound and Rainbow the Clumber Spaniel. She enjoys reading, dog sports such as conformation and agility, and watching too many true crime documentaries.
Jenny Hayes
Jenny Hayes, Practice Manager
LVT, CFVP, Elite FFCP, SAMP, CAETA cert.
Nickie
Nickie, along with her husband Mark and her daughter Elizabeth have lived in Henderson...
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Nickie
LVT
Nickie, along with her husband Mark and her daughter Elizabeth have lived in Henderson for seventeen years. Once her daughter graduated high school and went off to college she knew it was her time to pursue her dream of working in veterinary medicine. She attended The College Of Southern Nevada’s Veterinary Technology program and graduated in 2020. Nickie loves to learn and is always pursuing areas of study that will help her grow as a Licensed Veterinary Technician so that she can better care for her patients. Nickie and Mark have been married for thirty plus years and have lived in many different places but love the weather of Southern Nevada.When not working or studying Nickie enjoys spending time at the barn with her horse Tucker, drawing, watching horror movies or just spending time with her cats: Monkey, Cali, and Rosie and her pitbull mix Raven.
Nickie
Nickie
LVT
Emilie
Emilie started her journey into veterinary medicine in 2016 and got her first ...
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Emilie
VTIT
Emilie started her journey into veterinary medicine in 2016 and got her first job as a kennel attendant in 2018. Originally from Arizona, she moved to Las Vegas in mid 2020 and started going to school to pursue her AAS in Veterinary Technology, to become an LVT, the same year. She obtained her VTIT license in September of 2021. She is interested in learning all aspects of veterinary medicine that she can, especially in regards to caring for cats. Her other interests include dental health, senior pet care, and end of life care. Emilie is excited to be a part of the PAWS Health Partners team, not only to continue her education and progress in the field, but also to help facilitate positive change in the field as a whole. When not working or studying, she loves to spend her time with her 3 cats Arlo, Gander, and Moose, pursue creative endeavors, and watch far too much online content.
Emilie
Emilie
VTIT
Mikaela
Mikaela’s love for animals started as a young girl dreaming of having her own farm...
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Mikaela
Client Care Representative
Mikaela’s love for animals started as a young girl dreaming of having her own farm someday with all the animals you can think of. Still, to this day that dream has not changed. In 2020 she finally took her first steps in becoming part of the animal loving community. She is passionate about the Maine Coon cat breed and learning the ins and outs of the care that comes with their breed. She has a big soft spot for Boxer dogs and has always had at least one since she was eight years old. She is currently a mom to two Boxer’s and four Maine Coons. Mikaela is new to the veterinary field, the passion she has for her current and future animal’s health is what drives her to become a Veterinary Technician, or a DVM if she's up for the challenge. A majority of Mikaela’s time is spent taking care of her Maine Coons with her Husband. When they have free time together they watch the office, and play Apex Legends. She always says “Animals teach compassion, selflessness, and responsibility” and someday she will teach her children how to love and care for any animal.
Mikaela
Mikaela
Client Care Representative
Sonya
Sonya is a proud Las Vegas native who pursued her education at ...
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Sonya
Client Care Representative, Marketing Specialist
Sonya is a proud Las Vegas native who pursued her education at the College of Southern Nevada, where she majored in Marketing. She continued her studies at PIMA Medical Institute and explored various career opportunities in social media and product marketing before breaking into the medical administration field. With her strong background in marketing spanning over 10 years, as well as more than 5 years of experience in medical administration, Sonya has developed exceptional skills in client and patient relations. She takes great pride in supporting and encouraging patients as they embark on their preventative care journeys. Currently, Sonya is eager to apply her marketing skills to the veterinary field, hoping to create a positive work culture and improve the industry. Outside of work, she spends quality time with her husband, Chris, and their beloved Pomeranian, Latte. They love to travel, eat and play together as a happy fur family!
Sonya
Sonya
Client Care Representative, Marketing Specialist
Kelsie
Kelsie was born and raised in Las Vegas, NV and...
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Kelsie
Client Care Representative
Kelsie was born and raised in Las Vegas, NV and went to school in Omaha, NE. She has experience working in both human and veterinary medical fields – and fur babies are certainly her soft spot!. Growing up, the family was not complete without a pet. Currently the home is run by four cats that she shares with her sister. Outside of the clinic, she enjoys baking and music.
Kelsie
Kelsie
Client Care Representative
Caitlynn
Caity has been an animal advocate and nurse in the veterinary field for 15 years. She ...
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Caitlynn
Veterinary Assistant
Caity has been an animal advocate and nurse in the veterinary field for 15 years. She knew from a very young age she wanted to work with animals. Although originally from New Hampshire, she acquired the majority of her skills in California as an unlicensed veterinary technician before moving to Vegas almost 2 years ago. She began grooming alongside her aunt at 14 years old and has worked every position from kennel assistant to being an overnight Emergency Room technician. She is currently in school to obtain her Veterinary Technician License with plans to specialize in Emergency Care and Radiology. In her free time, she enjoys spending time with her husband, 11 year old son and 2 year old French Bulldog. Some of her favorite hobbies include going to concerts, hiking, traveling internationally, and getting tattoos.
Caitlynn
Caitlynn
Veterinary Assistant
Hailey
Hailey is originally from Southern California but has been a resident of Las Vegas for...
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Hailey
Veterinary Assistant
Hailey is originally from Southern California but has been a resident of Las Vegas for over 15 years. She knew she wanted a career in the animal field ever since the second grade when she did a report on “What I want to be when I grow up”. She started in the veterinary field in 2005 and has a range of experience from cats & dogs to exotics & farm animals. During her time in California she raised chickens and ducks for their eggs and spent time in her garden growing an array of fruits, vegetables and giant sunflowers. Since having an abundance of fresh eggs at her disposal she developed a love for cooking and baking. She is currently enrolled in Penn Foster where she is completing her lifelong goal of becoming an LVT. She loves to work with the “spicy” pets and try to make their already stressful visits to the vet as relaxing as possible. Hailey lives with her daughter along with their dog Jack and 3 cats Gemini (who is 18 years old), Zelda & Olive Oyl (everyone calls her Lil Ting). In her free time she enjoys spending time with her family and friends, making memories with her daughter & binge watching anything involving Gordon Ramsay.
Hailey
Hailey
Veterinary Assistant
Fiona
Fiona was born and raised in Henderson, Nevada and has always had ...
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Fiona
Veterinary Assistant
Fiona was born and raised in Henderson, Nevada and has always had a special place in her heart for animals. Ever since she was little she has known that working with animals will be her calling. She started her veterinary medicine career as a kennel attendant and worked her way up to a veterinary assistant. Fiona is very passionate in furthering her career and soon starting online classes to get her LVT. She has 2 reptiles of her own, a bearded dragon and a crested gecko.
Fiona
Fiona
Veterinary Assistant
Lex
Lex was born and raised in Las Vegas. She is...
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Lex
Veterinary Assistant, Culture Ambassador
Lex was born and raised in Las Vegas. She is a graduate from Pima Medical Institute as a certified veterinary assistant, and will be entering the veterinary technician program. Her passion is getting to know the owners and their fur babies and making sure that their babies are healthy and get the best care that they need. Lex’s Moto is: “We speak for those who can’t.” Her  future goal is to work with large breeds, an environment where more help is needed. She has energy like no other and commits everything to helping care for your fur baby. When not at work, you’ll find Lex at home unwinding with a glass of wine watching The Witcher with her two canine family members, Ziva and Wow-Wow. If not doing that, she’ll be on a camping trip in Zion Park, listening to the wind blow and the river run.
Lex
Lex
Veterinary Assistant, Culture Ambassador
JLo
JLo grew up and has spent her entire life in Vegas...
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JLo
Veterinary Assistant
JLo grew up and has spent her entire life in Vegas, and is currently a full time pre-veterinary student at UNLV. Her passion for animals has grown since she was just a little girl, when she would bring home just about every animal she found. JLo’s life goal is to travel and work with wildlife. She has found a passion for loving nature and wanting to help endangered species. She is excited for the day when she gets to work with her favorite animal – elephants! One of the things she enjoys about her job is helping educate owners about their fur babies. Fostering the connection with clients and their pets is her favorite part of the day. During her free time, when she is not saving animals, JLo enjoys hanging out with her two dogs (Zala and Ghost) and her boyfriend. They enjoy camping, rock climbing, or just cuddling and watching movies.
JLo
JLo
Veterinary Assistant

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